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List of frequently asked questions. If you don’t find the answer you seek here, please submit your question via our Contact Us page/form located here.
Job opportunities with Log-On Technologies are posted here when available.
Log-On Technologies has been helping businesses to simplify IT, stabilize and solve technical problems since 2001 by providing exceptional on-site and remote expertise, services, and support.
Log-On Technologies offers enterprise grade cloud solutions at small business prices without compromising quality or reliability. Cloud offsite backups, virtual private servers (VPS), and dedicated servers are just a few of the solutions offered.
Focus on your business and not IT. Log-On Technologies offers managed IT solutions so you can run your business, take care of your clients and let us do the heavy technical lifting.
Log-On Technologies extends the use of our data center infrastructure for use by small to medium sized businesses so these types of organizations can compete with others utilizing more robust IT infrastructures.
Log-On Technologies utilizes years of experience and depth of knowledge to provide valuable guidance ensuring uncertainty is not part of the IT decision making processes. We help established businesses, start-ups.
Log-On Technologies offers business grade network and computer equipment, software and licensing. Solutions quoted are customized for the precise need of our client. We leverage our many years of experience.
A more complete list of our capabilities.
Stay up-to-date with the latest technology news, security advisories and other technical developments.
Examples of work done for clients by Log-On Technologies.
Log-On Technologies knowledge base where visitors can find a wealth of information and how-to’s.
Common questions and answers regarding Log-On Technologies and our services and solutions.
How do I access the Log-On Technologies datacenter?
What are my options to get my equipment to the Log-On Technologies datacenter?
If you’ve signed up for colocation services and need to have your equipment delivered to the Log-On Technologies datacenter, here are instructions.
To personally deliver your equipment:
Colocation shipping instructions:
What is the cost and process for returning client equipment from colocation?
Log-On Technologies will package client equipment and ship it to the client using a UPS or FEDEX pre-paid shipping label provided by the client. In addition, the client is charged a packing fee, cost of packing materials (box(s) and packing supplies) as well as a handling fee. To receive a formal quote, please visit https://service.logontek.com and open a ticket requesting that the equipment be shipped to you. Cost will depend on the size and quantity of the equipment being shipped back to the client.
What payment methods does Log-On Technologies accept?
We accept company checks and all major U.S. debit and credit cards from business customers.
Does Log-On Technologies support businesses with or without internal IT staff?
Log-On Technologies offers our services and solutions to businesses that either have no IT staff or that are fully staffed with internal IT personnel. We offer our expertise and experience to businesses that, for one reason or another, do not want to hire and ramp up in-house IT staff and would rather outsource that aspect of their business. For businesses that have internal IT personnel, we provide the same services and offer the same solutions. We can be your businesses outsourced IT department or, if you already have an IT department, we can fill in gaps where needed, provide relief for a busy IT department, supplement your staff with additional techs, or help fill in when your IT staff takes a well deserved vacation.
What size businesses does Log-On Technologies support?
Log-On Technologies supports small to medium size businesses. We have single user clients and clients with 100, 200, 500 and 5000 users throughout various industries.
How long has Log-On Technologies been in business?
Log-On Technologies has been in business since 2001.
How do I request service?
There are three ways to request service with Log-On Technologies. The best way to request service is by submitting a request ticket through our online ticket portal located at https://service.logontek.com . Submitting a request via the portal guarantees that multiple representatives are notified of your request which will yield the best response time. If you don’t have Internet or are unable to submit an online request through the portal you may call our main number at 832.615.8885 to request service. If you’re an existing client you may also contact your Account Manager or technician.
What areas does Log-On Technologies service?
Log-On Technologies is based in the Greater Houston Area and we service businesses throughout the Unites States and abroad.
What is the typical response time for standard service?
The typical response time for standard service ranges anywhere from 30 to 120 minutes. We normally respond within 30 minutes of being contacted. To achieve this level of response time, we encourage clients to submit requests via our online service request portal which notifies multiple staff members of your request for the quickest response time. You may submit your request by visiting https://service.logontek.com .
What platforms and operating systems do you support?
On servers and workstations – Windows, Linux, MAC, and Chrome OS. On mobile devices – iOS and Android. We support a wide variety of operating systems and firmware on various types of other devices like routers, switches, network attached storage units, etc.
What are your hours of operation?
Log-On Technologies is a 24/7 IT services company. Our standard business hours are 7am to 7pm M-F and we’re available after hours and weekends as needed.
Do you support both commercial and open source software?
Yes. At Log-On Technologies we support and implement both commercial and open source free software. When we recommend solutions, we include both commercial and open source freely available software so our clients understand that there are multiple solutions available.
Does your billable rate change for after hours work?
Currently, Log-On Technologies does not change the billable rate for after hours work. The billable rate is the same as the standard rate.
Log-On Technologies is a business technical services and consulting provider that focuses on customer satisfaction, excellence in service and results. Log-On Technologies excels in four major areas… Read More >>
22136 Westheimer Pkwy, #428
Call us: +1 832 615.8885